After-sales

Warranty & support

Every product carries a clear, written warranty with a defined scope and claim process. Our headline Zip Blind System warranty is 5 years, with the first two service visits free. Retractable-roof motors and grille coatings follow their own product terms below.

Zip Blind System

5-year

Service visits during the 5-year warranty

Service visit	Labour charge
1st visit	FREE
2nd visit	FREE
3rd visit	S$250
4th visit	S$250
5th visit	S$250

Please give at least 4 weeks’ advance notice to schedule any repair or service visit. Parts/materials, motor/electrical faults and out-of-scope items are quoted separately.

What is covered

Fabric, tracks, bottom bar and side-lock components against manufacturing defects for 5 years
Workmanship of our installation (fixings, alignment, tensioning) for 5 years
Re-tensioning and adjustment arising from our installation, within the service schedule

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Wind damage when the blind is left down in strong wind against our advice
Water ingress in wind-driven rain (zip blinds reduce, but do not eliminate, rain)
Fabric soiling, mould from lack of cleaning, and pet damage

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope
The blind must be raised in stormy / high-wind conditions as advised
Motor, remote and smart-control electronics follow the manufacturer's own warranty
At least 4 weeks' notice is required to schedule any service or repair visit

Retractable Roof / Awning

Frame per maker · 1-yr workmanship

What is covered

Frame, arms, cassette and fabric against manufacturing defects per the maker's terms
Workmanship of our installation (brackets, fixings, alignment) for 12 months
Re-alignment arising from our installation within 12 months

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Fabric stretch, minor ripple and colour change inherent to outdoor fabric
Water ingress in wind-driven rain (a retractable roof reduces, but does not eliminate, rain)
Damage from operating in wind above the product's stated limit, or from leaves/debris/pooled water left on the fabric

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope
The roof must be retracted in strong-wind / storm conditions as advised, or the wind sensor used where fitted
Motor, sensors, remote and smart controls follow the manufacturer's own warranty
Periodic cleaning of fabric, gutters and drainage is the owner's responsibility

Retractable Roof — motor & sensors (if selected)

Motor per manufacturer

What is covered

Tubular motor, receiver and wind/rain sensor defects per the manufacturer's warranty
Remote pairing/setup issues reported within the workmanship period

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Damage from incorrect power supply, power surges or unauthorised electrical work
Batteries, remotes and third-party smart-home integration issues
Water damage from exposure beyond the motor's IP rating

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope
Electrical supply must comply with our specification and be installed by a licensed electrician

Balcony Decking (WPC / Chengal / stone)

Product + 1-yr workmanship

What is covered

Manufacturing defects in supplied boards/tiles per the maker's terms
Workmanship defects in our subframe & fixings for 12 months
Re-securing of any board that lifts due to our installation within 12 months

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Oiling/sealing of natural timber and routine cleaning
Heat build-up, minor expansion/contraction and natural timber movement
Furniture, planter, footfall scratching or staining

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope

Invisible Grille — Nylon

3-year limited

What is covered

Cable, coating and track defects under normal residential use for 3 years
One complimentary re-tensioning within the first 12 months
Anchor/fixing workmanship for the warranty period

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Coating wear from abrasion, cleaning chemicals or pets
Corrosion where cables are cut, drilled or modified after install
Sagging caused by hanging objects or loads on the cables

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope

Invisible Grille — PTFE

5-year limited

What is covered

Cable, PTFE coating and track defects under normal use for 5 years
One complimentary re-tensioning within the first 18 months
Anchor/fixing workmanship for the warranty period

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Coating wear from abrasion, cleaning chemicals or pets
Corrosion where cables are cut, drilled or modified after install
Sagging caused by hanging objects or loads on the cables

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope

Invisible Grille — Nano

10-year limited

What is covered

Cable, nano-coating and track defects under normal use for 10 years
Annual courtesy tension check on request for the first 3 years
Anchor/fixing workmanship for the warranty period

What is NOT covered

Damage from misuse, accident, alteration, relocation, or work by anyone not authorised by us
Normal wear, weathering, fading, patina and colour change over time
Damage from extreme weather, storms, wind above the product's stated limits, falling objects, pests, vandalism or force majeure
Movement, cracking or water ingress originating from the building structure, tiling or existing waterproofing
Cosmetic marks, minor tonal variation and characteristics inherent to natural or outdoor materials
Any consequential, incidental or indirect loss, including loss of use, of any kind
Coating wear from abrasion, cleaning chemicals or pets
Corrosion where cables are cut, drilled or modified after install
Sagging caused by hanging objects or loads on the cables

Conditions

Warranty is non-transferable and applies to the original paying customer at the installed address
Valid only when the invoice is paid in full and the product is used and maintained as advised
Defects must be reported to us in writing; we must be given access to inspect before any remedy is attempted
Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part, at our option, using the same or an equivalent component
Repairs or parts supplied under warranty do not extend or restart the original warranty period
A call-out/inspection fee applies to no-fault visits and to issues found to be outside the warranty scope
Supplier data sheet defines the coating performance; claims are assessed against it

General warranty terms

Zip blind service schedule. Within the 5-year warranty the 1st and 2nd visits are free; the 3rd–5th visits carry S$250 labour each. Parts and out-of-scope work are quoted separately.
Advance notice. Please provide at least 4 weeks' notice to schedule any repair or service visit.
Coverage & remedy. Warranties cover genuine manufacturing or workmanship defects only. Our sole obligation, and your exclusive remedy, is repair or replacement of the defective part at our option, using the same or an equivalent component.
Registration & payment. Cover starts on installation completion and is valid only when the invoice is paid in full. Warranty is non-transferable and does not restart after a repair.
Maintenance & use. Products must be cleaned and used as advised; zip blinds must be raised, and retractable roofs retracted, in stormy or high-wind conditions as advised. Failure to do so, or use outside the intended purpose, voids cover.
Safety statements. Descriptions of products (including cable spacing options) describe physical characteristics and are not a guarantee of safety performance in any particular situation. Suitability is assessed at survey and confirmed in your quotation.
Exclusions. Wear, weathering, misuse, third-party work, structural/waterproofing issues, weather events beyond stated limits, and consequential loss are excluded.
Limitation of liability. To the maximum extent permitted by law, our total aggregate liability for any claim is limited to the price paid for the affected product; warranties are limited to the specific defects and periods stated here and in your quotation; no other warranty, condition or representation (including fitness for a particular purpose) is given except as required by law; nothing in this warranty excludes rights that cannot be excluded under applicable Singapore law.
Whole agreement. The warranty scope, inclusions and exclusions stated here and in your written quotation and invoice form the entire warranty; earlier discussions or marketing statements do not add to it.

Full warranty terms are provided with your written quotation and invoice.

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